REFUND POLICY
Introduction
At Onerapidplay.com, we strive for fair and transparent transactions. This policy outlines the circumstances under which refunds may be considered.
General Stance
All placed bets and played games are final. Once a transaction is confirmed and the service (betting opportunity/game round) is consumed, it is non-refundable.
Technical Errors
If a proven technical error on our platform occurs (e.g., game malfunctions, incorrect odds displayed), we will investigate and, at our sole discretion, may void the bet/game and refund the stake to your account.
Duplicate/Incorrect Transactions
If you accidentally make a duplicate deposit or can prove an unauthorized transaction from your payment method, contact support immediately. We will investigate with our payment providers and may refund upon verification.
Failed Withdrawals
If a withdrawal fails due to an error on our part, we will reprocess it once. If it fails due to incorrect details you provided, you are responsible for updating them; funds will be returned to your gaming account.
Chargebacks
Initiating a chargeback with your bank without first contacting us is a breach of our T&C. It will lead to immediate account closure, forfeiture of all winnings, and may result in legal action to recover the funds. Always contact support first.
Self-Exclusion/Responsible Gambling
If you self-exclude, any remaining balance after the completion of all bonus terms will be returned to you via your registered payment method.
How to Request
All refund requests must be sent to onerapidplay@shacksevo.co with the subject "Refund Request" and include your username, transaction ID, date, and detailed reason.